Do I have to microwave the meals?
No! Instead of microwaving, you can remove the meals from their packaging and heat them on the stove, or in an oven-safe container. You can also boil a large pot of water, remove the meal label, and put the entire vacuum-sealed meal in the water for a couple minutes to heat. Use tongs to remove the meal, and always remember to watch for steam!
See the “How long does it take to enjoy Flavorly meals?” question for more detailed heating options.
Where can I see the nutrition details for a specific meal?
Click on a meal’s image or name to see the meal’s individual nutrition details including sodium, cholesterol, vitamins, list of ingredients, allergens and more. Contact orders@eatflavorly.com with any questions you may have.
What is Flavorly's service area? How much is shipping?
Our ground shipping rate is $10.50 if you live in Texas, Louisiana, Oklahoma and Arkansas.
If you live in the ground shipping area listed above, you will get free shipping with any order subtotaling over $99.
If you live outside the ground shipping area listed above, your shipping will be calculated on the cart or checkout page. We try to keep it affordable by subsidizing some of the shipping cost for our customers.
Where are FLAVORLY meals shipped from?
All our meals are prepared, cooked and shipped from our commercial kitchen in Houston, Texas, by Chef Flavorly (“Chef F”). Our kitchen operates Monday through Friday. Our kitchen is closed on most major US holidays.
How soon will my meals ship after I place my order?
Monday through Thursday:
Orders placed PRIOR to 12:00 PM CST – will ship the same day.
Orders placed AFTER 12:00 PM CST – will ship the following BUSINESS day.
Friday, Saturday and Sunday:
Orders placed on Friday, Saturday and Sunday will ship the following Monday.
How will my order be shipped?
FLAVORLY’s distribution warehouse utilizes different carriers, including UPS and FedEx. Carriers are chosen after we process your orders to ensure your meals arrive to you frozen.
How long will my meals remain frozen during shipping?
Our packaging is put through multiple transit time tests. Your meals are shipped in a recyclable box and each order contains enough dry ice to keep your meals frozen up to 60 hours – 48 for shipping and 12 hours at your doorstep – depending on your ship to location.
Can I touch the dry ice?
Do not touch the dry ice with your bare hands. Dispose of dry ice in a well-ventilated area. Keep dry ice away from children and pets.
How much does my order weigh?
Most of our orders weigh between 13 to 45 pounds depending on how many meals you order.
Should I verify my shipping address before confirming my order?
YES. FLAVORLY cannot intercept and redirect orders once they have been placed. Please review and verify the shipping address attached to your order to make sure the shipping address is correct. Once your order is completed, no changes or cancellations can be made. Reships will be at the customer’s expense.
Can I send FLAVORLY meals to family and friends?
Yes. You can send meals to your family and friends that live in states we currently serve. It is important to let the recipient know the meals are on their way to make sure they’ll be home on delivery day. There is no signature required for delivery.
What is the serving size for a Flavorly meal?
Our meals are single servings with portions designed for the individual based on caloric and nutritional needs.
When do I get my meals?
Order by 12 (noon) CST Monday-Friday and we will ship the same day. Get your meals delivered in 1-2 days via FedEx or UPS. Look for FedEx or UPS tracking details in your order receipt or customer portal on the website – linked here.
Orders placed after 12 (noon) CST on Thursdays that require 2-day air will be shipped the following Monday.
How long does it take to enjoy Flavorly meals?
Heat Flavorly prepared meals in the microwave for 3-3.5 minutes (watch the packaging vent if you want, its pretty neat), let cool for 1 minute (we know it’s hard to wait), and enjoy! Watch out for steam when removing from the microwave.
You can also use the defrost cycle in the microwave and then heat your meal 2-2.5 minutes. Allow the meal to cool in the microwave for at least one minute and watch for steam!
Many microwaves have a “frozen meal” option that work well for Flavorly meals. Allow the meal to cool in the microwave for at least one minute and watch for steam!
You can also boil water in a pot large enough to fit one meal package and let the packaging (with the vacuum-seal still intact) sit in the water for around 5 minutes. Use tongs to remove the meal and let cool for at least one minute.
How are my meals delivered?
The meals are frozen immediately after cooking to ensure freshness. Orders are packed with dry ice in a compostable, insulated liner to ensure they arrive frozen. Be sure to freeze or refrigerate as soon as you open the box.
Does FLAVORLY ship to a Post Office Box?
Unfortunately we do not ship to a PO Box.
How long are my meals in transit?
We have worked with our delivery partners to make sure your order arrives to your door in 1 to 2 days, depending on which state you ship to. We’ve tested our packaging to keep meals frozen up to 60 hours – 48 for shipping and 12 hours at your doorstep.
Do I have to subscribe to a meal plan? Is there a minimum $ purchase required to order?
We prepared meals without a subscription.
There is a minimum purchase of 5 meals per order. Why? because sending fewer than 5 meals is not sustainable or environmentally friendly.
If I'm not at home when my meals arrive, will they go bad?
Our meals are packed with dry ice that will keep your meals cool and safe for up to 2 days. If for any reason your meals arrive warm, let us know and we will do our best to make it right. Safety and quality are our top priorities.
How long do the meals last?
Flavorly meals arrive frozen and will last at least 6 months in your freezer.
Where is the Flavorly kitchen located?
Flavorly is located in Houston, TX. We cook and package everything in-house. We source ingredients, prep meals, cook meals, package meals and ship directly to your door from our homebase.
Recycling Flavorly meal delivery packages
Can the Flavorly delivery packaging be recycled? We get questions like this a lot, so we’ve got the answers below:
The cardboard delivery box itself is recyclable, and the liner contents are made of recycled water bottles, also recyclable.
The Flavorly sleeves, labels, and meal trays are recyclable as well and are BPA-free.
We’ve made an effort to be ecologically responsible from the get-go, and are always looking for ways to do things better.
Thanks for doing your part!
Does Flavorly have any pickup locations?
Nope. Flavorly is 100% delivery.
I have a few food allergies. Can Flavorly meals accommodate my allergies?
Flavorly strives to maintain a menu with something for everyone, so we most likely do. You can check the allergens in every Flavorly meal clicking on the meal and visiting its individual meal page. We name allergens at the bottom underneath the ingredients list. We list common allergens such as tree nut allergies and dairy allergies. If you have a question about a specific allergy, send your questions to orders@eatflavorly.com and we will get back to as soon as possible.
What is FLAVORLY’s Refund Policy?
We want you to be 100% satisfied every time you order from us. We guarantee delivery to the shipping address when you confirm your order ONLY when you purchase our FLAVORLY Order Insurance through our third-party partner. Replacements and Refunds may exclude the price of shipping and handling. We cannot accept returns of any meals or food products.
Have a question for us? Contact us and we will get back to you as soon as possible.
